Connectivity - Universe Device Licensing error

Universe Device Licensing error

Printed From: Rocket Software
Category: AccuTerm Knowledge Base (read only)
Forum Name: Connectivity
Forum Description: Questions about serial, modem, telnet and secure shell connections?
URL: https://forum.asent.com/forum_posts.asp?TID=2557
Printed Date: March 26 2026 at 8:51pm
Software Version: Web Wiz Forums 12.03 - http://www.webwizforums.com

Topic: Universe Device Licensing error

Posted By: fush
Subject: Universe Device Licensing error
Date Posted: November 23 2015 at 4:17pm

We are using Accuterm Standard 7.1c (7.1.2014) on an RDP Server (Windows Server 2012 R2 Standard) connecting to Universe 11.1.1 on Windows

Device Licensing works for some users but not for others, even though they are all connecting from the same platform using a shared Accuterm installation.

Got this from a debug log

11:52:52.528 < FF FA 18 01 FF F0 FF FA 98 01 FF F0 FF FC 00 FF ÿú··ÿðÿú˜·ÿðÿü·ÿ

11:52:52.528 < FE 00 FF FB 03 FF FD 03 þ·ÿû·ÿý·

11:52:52.528 1516: Received IAC SB Termtype code=1

11:52:52.528 1516: Sent Sub Begin Termtype code=0 viewpoint

11:52:52.528 1516: Received IAC SB Option -104 code=1

11:52:54.781 DLS: u2_GetDevId returned failure code -2

11:52:54.782 unable to get host information of hostname

11:52:54.782 DLS: received telnet U2 device licensing option; sending response

11:52:54.783 1516: Sent Sub Begin Option -104 code=0

Can anyone advise what reasons there could be for the above failure?

Thanks