Connectivity - Accuterm drive unavailable (dispatch) PLEASE HELP!

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Accuterm drive unavailable (dispatch) PLEASE HELP!

Printed From: Rocket Software
Category: AccuTerm Knowledge Base (read only)
Forum Name: Connectivity
Forum Description: Questions about serial, modem, telnet and secure shell connections?
URL: https://forum.asent.com/forum_posts.asp?TID=2515
Printed Date: March 26 2026 at 8:51pm
Software Version: Web Wiz Forums 12.03 - http://www.webwizforums.com

Topic: Accuterm drive unavailable (dispatch) PLEASE HELP!

Posted By: pete11
Subject: Accuterm drive unavailable (dispatch) PLEASE HELP!
Date Posted: June 04 2015 at 4:46am

PLEASE HELP!!!!!

Issues are Accuterm drive shutting down(unavailable); manual batch allocation option sometimes disappearing after batching; and docket not printing after batching has finished.

· Accuterm driver will suddenly become unavailable and docket can not be sent across to batching system (we have to reset accuterm drives and select manual batch option and enter docket information and manually send it across to batching system). After batching, docket will not automatically print (possibly a signal issue (JETDIRECT EX Plus Box faulty) (we will have to go back into accuterm and manually print docket. The issues with accuterm and docket not printing are unpredictable, sometimes accuterm will send docket to batcing system no problems and sometimes not.

I have been told there might be an issue with PCI dispatch phantom stopped due to orders or dockets being locked. Any solutions would be great.

Replies:

Posted By: PSchellenbach
Date Posted: June 04 2015 at 8:39am

Hi Pete -

I think you might be confusing AccuTerm, a program running on your PC, with the application running on a server that AccuTerm connects to. AccuTerm does not use a "drive", except in the context that it is a program on your PC and needs to live on a drive along side Windows and other programs on the PC. If that "drive" is down, then your PC would not be working. The application that AccuTerm connects to may be having issues, and you need to contact the support group that handles the that server.

Thanks,

Pete