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Forum LockedFile save problem

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MartyG View Drop Down
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    Posted: August 19 2004 at 3:15am
We are having a problem that happens a couple of time a day. When we try to save a program the hourglass comes up but never goes away. We end up having to kill the accuterm session. It then leaves the process logged on and we have to go in log the process off. When we go back into the program, more often then not, the files is missing lines. Not just recently added lines. It is missing lines that were there before we made the changes.
Does anyone know if there is a fix for this or if might be a problem with the way we installed it.
Thank you in advance for any help anybody might be able give us.
MartyG
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PSchellenbach View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote PSchellenbach Quote  Post ReplyReply Direct Link To This Post Posted: August 23 2004 at 8:53am
Hi Marty -

Are you running AIX? Did you install the AIX-specific version of the host programs?

Thanks,

Peter Schellenbach
pjs@asent.com
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MartyG View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MartyG Quote  Post ReplyReply Direct Link To This Post Posted: August 23 2004 at 9:01am
Yes we are running AIX and yes we did install the AIX-specific version of the host programs.
MartyG
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Post Options Post Options   Thanks (0) Thanks(0)   Quote PSchellenbach Quote  Post ReplyReply Direct Link To This Post Posted: August 23 2004 at 10:17am
Hi Marty -

Can you double check the platform used for the host programs. The platform is stored in the item 'KMTCFG' in the file 'ACCUTERMCTRL' on line 51. It should end in _AIX. If not, RUN FTBP FTCHK and enter the appropriate platform with the _AIX suffix. Answer FTBP for the file name, and "Y" to compile the programs. Repeat for the OBJBP and GUIBP files, is you have installed either of these.

Thanks,

Pete
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MartyG View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MartyG Quote  Post ReplyReply Direct Link To This Post Posted: August 24 2004 at 2:21am
Thank you, we ran FTBP FTCHK and I think we entered the appropriate platform information. It will take a little while to see if the prblem is fixed for sure but it's looking good right now.

Thank you again for your help
Marty
MartyG
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MartyG View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MartyG Quote  Post ReplyReply Direct Link To This Post Posted: August 26 2004 at 5:04am
I just want to thank you for your help. We have not seen the problem since we made the change that you suggested.

Thank You
Marty
MartyG
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MartyG Quote  Post ReplyReply Direct Link To This Post Posted: August 27 2004 at 12:37am
Our problem with saving is back. Everything looked good for a couple of days but unfortunately the problem showed up again this morning. Do you have any other suggestions for us?
MartyG
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Post Options Post Options   Thanks (0) Thanks(0)   Quote PSchellenbach Quote  Post ReplyReply Direct Link To This Post Posted: August 31 2004 at 12:56pm
Hi Marty -

Are you running from the same account as before, using the same FTBP file? The problem you describe is 99.99% caused by using the non-aix version of the host programs.

Thanks,

Pete
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