Telent timeout

Hello,

I was wondering if anyone could help me out with the problem I am having with accuterm2k2. We have a user that connects from India they have and they get a telnet timeout. I’ve tried change the timeout time to 30 seconds instead of 0 but have the same problem. Someone told me to try first, you must set Accuterm to use the port assigned to your gateway. How do you accomplish this?

Thanks Pete,

I am fairly new at tcp/ip and telnet. Could you tell me how I would go about finding out what port the host is listening too? Would this be done at our site or the other site? Other user's have no problem login into the system except for this new user.

Thanks for your time and help,
Pedro

OK, here is something strange. We tried connecting to our unix box via accuterm from inside and outside a firewall and still got the accuterm timeout from a location in California with a T1 line. But when we tried login in with the same username and password from a DSL in VA and a Cable modem in MD we had no problems accessing the server.

Yes we are able to ping it, just found out that they set up a PC outside there firewall and were able to connect to our unix box. But can't establish a connection inside their firewall.

thanks,
Pedro