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There was an error starting the document

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acmedia View Drop Down
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    Posted: October 22 2014 at 10:33am
Just had a call from a user who was getting an error when trying to print a screen. The message was "There was an error starting the document", and the window was titled "ATEmulatorControl7".

I didn't have a chance to much in the way of checking, but the screen print option was enabled and the name of the printer the user read to me was a valid one.

Any ideas?
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PSchellenbach View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote PSchellenbach Quote  Post ReplyReply Direct Link To This Post Posted: October 22 2014 at 11:54am
What release of AccuTerm?
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acmedia View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote acmedia Quote  Post ReplyReply Direct Link To This Post Posted: October 22 2014 at 12:04pm
That's a good question - I'm going to guess at 7.0b, from 2010.
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sgrzy01 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote sgrzy01 Quote  Post ReplyReply Direct Link To This Post Posted: March 09 2016 at 9:57am
Anyone have any idea on this?  This just started happening, we too were on 7.1b and upgraded to 7.1c to see if it addressed it..

It did not...

Thanks
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Post Options Post Options   Thanks (0) Thanks(0)   Quote PSchellenbach Quote  Post ReplyReply Direct Link To This Post Posted: March 09 2016 at 10:02am
Hi Steve -

Are you running 7.1c-sp1 (7.1.2021)? What version of Windows? What kind of printer? Is you screen print mode in AccuTerm printer settings set to text or graphics?

Thanks,

Pete

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Sedillo View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Sedillo Quote  Post ReplyReply Direct Link To This Post Posted: July 18 2017 at 6:23am
Hi sgrzy, did you get it working?
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